We at Socktail give Customer Satisfaction the highest priority, and expect our sellers to support us in delighting our users and buyers of the sellers. Whilst selling on Socktail, sellers are expected to deliver prompt and efficient service to ensure the customer’s experience on Socktail.com is a delightful one. Here are the expectations from our sellers:
A User who wishes to sell items on the Website shall register by providing the requisite information/ data on SIGN UP page including details of the seller’s Valid Bank Account.
Seller can upload listing for items that they wish to sell using any of the three options provided on website viz. using Bookmarklet, from their website or image upload from computer. There is NO listing fees charged currently on Socktail.com and also there is NO limit on number of listings.
Invoicing & Commission
We provide Seller's a paltfrom to connect with buyers and sell their products. We help Buyers and Sellers connect and we are charging commission for services associated with it. Invoicing to customer for all items sold via Socktail is Seller's responsibility including any taxation related to sale of products like VAT, CST, and Octroi etc. The commission is calculated on the sale price of the product of the Seller.
We can provide service of Shipping of products to customer. Seller's availing our shipping services have to ready purchased item with proper packaging within the stipulated time period declared by seller for that particular product/item which will be picked up by our designated courier for delivery to customer. Invoice in standard format provided by us to be affixed with item by Seller. Any failure to adhere to these shipment timelines will be considered non-performance, and consistent non-performance may lead to temporary or permanent suspension of selling privileges. Further, Socktail shall still be entitled to the commission / services fee in accordance with the terms under “Invoicing & Commission” as stated above. Seller will be required to pay shipping charges in addition to commission.
Know Your Customer (KYC) Mandate
On reaching a lifetime business of Rs.25000 (sale value) or tenure of 3 months on Socktail (whichever is earlier), the sellers will need to complete the KYC procedure. The KYC process is a verification of Identity and the Bank account provided to Socktail for receiving remittances. Failure to comply with this requirement will result in the subsequent remittances being put on hold until the required documents are submitted and validated.
Below is the list of documents accepted for KYC?
Proof of Identity (any one of below)
Proof of Address (any one of below)
The documents submitted should validate the details provided on your Socktail Seller Dashboard.
Customer Return and Refunds
Exhaustive list of terms and conditions are further detailed under "Seller's Policies Annexure".
Please contact us on email@example.com if you need any clarification/assistance.